Waitrose versus Marks & Spencer

Overview

Documentary examining how the chain and its flagship store in Knightsbridge came to epitomise the champagne lifestyle of the rich and famous in the 1990s, and how it survived the financial crisis of the late 2000s. Former colleagues reveal what it was like to be part of such a major moment in fashion history, while retail insiders explain how a company built on luxury and excess managed to weather the storm of the global financial crash.